Responsible Gaming at aca365

Our Commitment to You

Safe play is not an afterthought at aca365 — it is built into everything we do

At aca365, we take responsible gaming seriously. We understand that for the vast majority of our players across Dhaka, Chittagong, Sylhet, and every corner of Bangladesh, betting and casino games are a form of entertainment — something enjoyed in spare time, within a budget, and without negative consequences. Our goal is to keep it that way for every single player on our platform.

We recognise, however, that for a small number of people, gambling can develop into a problem. Compulsive gambling can affect a person's finances, relationships, mental health, and overall quality of life. aca365 is committed to providing practical tools and clear guidance to help players manage their activity, and to signposting professional support for anyone who feels gambling may be becoming a problem.

This Responsible Gaming policy applies to all aca365 products, including cricket betting, live casino games, slots, crash games like Monster Triple, and all other services available on our platform. If you have any questions about the tools described on this page, our support team is available 24 hours a day, 7 days a week via email at [email protected].

Player Protection Tools

Six tools available to every aca365 account holder — free, immediate, and easy to activate

How to Activate These Tools

Requesting any responsible gaming control is quick and confidential

1. 1
   Log in to your aca365 account Access the platform via the aca365 Login page and sign in with your registered credentials.
2. 2
   Navigate to Account Settings Find the Responsible Gaming section within your account settings panel, where all available tools are listed.
3. 3
   Select your preferred tool Choose the control you want to activate — deposit limit, time-out, session limit, reality check, or self-exclusion.
4. 4
   Set your parameters and confirm Enter the specific values (e.g., ৳5,000 weekly deposit limit, or a 7-day time-out) and confirm your selection. Changes take effect as described for each tool.
5. 5
   Contact support if you need help If you cannot find the settings panel or need immediate assistance activating any tool, email [email protected]. Our team is available 24/7 on Bangladesh Standard Time (BST, UTC+6) and will action your request without delay.

Recognising Problem Gambling

Honest self-assessment is the first step toward getting back in control

Problem gambling does not always look the same for every person, and it can develop gradually over time. The following are common warning signs that gambling may be having a negative impact on your life. If you recognise several of these in yourself or someone you know, it is important to seek support.

• ⚠ Spending more money on gambling than you originally intended, or more than you can comfortably afford to lose.
• ⚠ Chasing losses — continuing to gamble in an attempt to win back money that has already been lost.
• ⚠ Feeling anxious, irritable, or restless when not gambling, or when attempting to cut down.
• ⚠ Lying to family members or friends about the amount of time or money spent gambling.
• ⚠ Borrowing money, selling possessions, or neglecting household or personal financial obligations to fund gambling.
• ⚠ Gambling interfering with work, studies, or important personal relationships.
• ⚠ Repeatedly making unsuccessful attempts to control, cut back, or stop gambling altogether.
• ⚠ Using gambling as a primary way to cope with stress, loneliness, depression, or difficult life events.

Self-Exclusion: What You Need to Know

Self-exclusion is the most comprehensive responsible gaming tool available on the aca365 platform. When you request self-exclusion, the following applies immediately:

• Your account is fully deactivated — you will not be able to log in, deposit, or place bets for the duration of the exclusion period.
• Any pending withdrawals will be processed to your registered payment method (bKash, Nagad, Rocket, or bank account) within the standard processing timeframe.
• You will be removed from all marketing communications for the duration of the exclusion, including promotional emails and bonus notifications.
• The minimum self-exclusion period is 6 months. You may also request a permanent closure with no option to reopen.
• To request reinstatement after the exclusion period, you must contact [email protected] and complete a formal review process. Reinstatement is not automatic.

Need to Talk to Someone?

Our responsible gaming support team is here around the clock

All responsible gaming communications are treated with complete confidentiality. You will not be judged for reaching out, and our team is trained to provide calm, practical guidance without pressure.

Tips for Healthy Play

Simple habits that keep gambling fun and under control

• Set a budget before you start — decide the maximum amount you are comfortable spending and treat it like the cost of entertainment, not an investment.
• Never chase your losses — accept that losing is part of any gambling activity, and do not increase your bets to try to recover lost money.
• Take regular breaks — step away from the screen at least once per hour. Use the session time limit and reality check features to remind yourself.
• Keep track of time — it is easy to lose track of how long you have been playing. Use aca365's session timer to stay aware.
• Balance gambling with other activities — make sure betting and casino games are just one of many ways you enjoy your leisure time, not the primary one.
• Never gamble when upset or under pressure — emotional states can lead to poor decisions. Play when you are calm and in a positive frame of mind.
• Keep gambling separate from finances — never use money set aside for rent, food, family needs, or essential bills on gambling.